Shipping Policy

Last Updated: July 24, 2025

At Jonopriyo.com.bd, we are committed to delivering your favorite cosmetics, skincare, makeup, personal care, undergarments, and fragrances to your doorstep efficiently and reliably across Bangladesh. This Shipping Policy outlines our delivery process, timelines, and related information.


1. Delivery Areas


We provide shipping services to customers located throughout Bangladesh. This includes major cities, district towns, and other accessible areas within the country.


2. Shipping Charges


Shipping charges are calculated based on your delivery location (e.g., Dhaka vs. outside Dhaka) and sometimes on the weight or volume of your order.

  1. Standard Shipping Fee:
  2. Inside Dhaka: [BDT 66]
  3. Outside Dhaka: [BDT 99]
  4. Free Shipping: We may offer free shipping promotions from time to time on orders exceeding a certain value. Any such offers will be clearly communicated on our website.
  5. The exact shipping cost for your order will be displayed clearly at checkout before you confirm your purchase.


3. Delivery Timeframes


We strive to deliver your products as quickly as possible. Our estimated delivery times are:

  1. Inside Dhaka: Typically 2-3 business days from the date of order confirmation.
  2. Outside Dhaka: Typically 3-7 business days from the date of order confirmation.

Please Note:

  1. "Business days" exclude Fridays, Saturdays, and public holidays in Bangladesh.
  2. Delivery times are estimates and may vary due to factors beyond our control, such as:
  3. Unforeseen weather conditions.
  4. National or local holidays.
  5. Political unrest or blockades.
  6. Logistics partner delays.
  7. High volume periods (e.g., Eid, national sales events).
  8. Remote delivery locations.
  9. We will do our best to inform you of any significant delays.


4. Order Processing


  1. All orders placed are typically processed within 1-2 business days after payment confirmation.
  2. Orders placed after [e.g., 2:00 PM BDT] or on non-business days will be processed on the next business day.


5. Delivery Process


  1. Courier Partners: We partner with reputable courier services in Bangladesh to ensure safe and timely delivery of your orders.
  2. Tracking: Once your order is shipped, you will receive an email or SMS notification with a tracking number and a link to track your shipment's progress.
  3. Receiving Your Order:
  4. Please ensure someone is available at the provided delivery address to receive the package.
  5. Upon delivery, kindly inspect the package immediately for any signs of damage or tampering before accepting it.
  6. If you notice any damage to the packaging, or suspect the contents are damaged or incorrect, do not accept the package. Inform the delivery person and immediately contact our customer service team at +880 1341-848000 or jonopriyo.com.bd@gmail.com.
  7. Once you accept and sign for the package, it signifies that you have received your order in good condition.


6. Failed Delivery Attempts


  1. Our courier partners will typically make [e.g., 2-3] attempts to deliver your order.
  2. If delivery is unsuccessful after multiple attempts due to reasons attributable to the customer (e.g., incorrect address, recipient unavailable, refusal to accept), the package may be returned to our warehouse.
  3. In such cases, additional shipping charges may apply for re-delivery, or the order may be cancelled, with the product cost refunded less any shipping and processing fees incurred.


7. Incorrect or Incomplete Address


It is the customer's responsibility to provide a complete and accurate delivery address, including correct house number, road, area, and any necessary landmarks. Jonopriyo.com.bd will not be responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer. Additional charges for re-delivery may apply in such instances.


8. Policy Updates


Jonopriyo.com.bd reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.


9. Contact Us


If you have any questions or concerns regarding our Shipping Policy, your order's delivery status, or need assistance, please do not hesitate to contact our customer service team:

  1. Email: jonopriyo.com.bd@gmail.com
  2. Phone: +880 1341-848000
  3. Website: https://jonopriyo.com.bd

Jonopriyo.com.bd

Bangladesh